We stand behind all our products. All of our products carry a 12 month RTB warranty if not specially stated. We are not responsible for any damage caused by misuse or abusing. RTB (Return to Base) means the buyer pays for returning goods to us, we will fix or replace and pay for sending it to the buyer.
The warranty does not include the damage, worn, color change, fade and mold on upholstery, stitch, fabric, leather and vinyl.
The buyer should understand that In case of auto123.co.nz fixing the returned goods, there may leave some marks and noticeable damage at the position of fixing or at the relevant positions and the fixed goods may not be 100% in looks and function. This can never be the reason of rejecting and returning the goods.
7 DAYS MONEY BACK GUARANTEE:
It is the buyer's own risk to buy remotely without seeing and trying but just by the online descriptions. We will try our best to keep our descriptions as detailed and clear enough as possible but we take no responsibility for the possible claimed distortion, unreal or misleading in description and photos. We provide our buyers 7 Day Money Back Guarantee to lower down this kind of risk under the following terms: The buyer needs to email us to arrange return within 3 days he receives the product and send out the product within 7 days. The buyer has the obligation to keep the product to be returned in original condition and is not supposed to keep using the product before he returns it to us. The goods must be delivered by the buyer to our warehouse in original condition and packaging at the buyer's own cost. And it is the buyer's own responsibility to keep it safe in transit.
For a full refund the goods must be returned in a re-saleable state as received by the purchaser. Please note we will not refund for damage caused directly or indirectly after receipt by the purchaser. The postage & handling fee (P&H fee), credit card charge, courier and shipping costs are not refundable for any reason even the product is damaged on the way or received faulty. THERE WILL BE NO CASH REFUNDS. All refund will be refunded by company cheque or by internet transfer into the purchasers account.
SPECIAL TERMS ON CHAIRS AND BAR STOOLS:
As all chairs and bar stools are breakable if misused and each chair and bar stool has it own nature to be used properly like beeing rocked, thrown or dragged. Also we do not warranty for weight over 100kg. So we do not guarantee the damage on chairs and bar stools. If the buyer unhappy with the chair or bar stool, he can inform us to arrange the return within 3 days he receives the goods. Please refer to the 7 Day Money Back Guarantee terms above.